9/14/2023 0 Comments Redacted stamp pngWhat to do: To include FCMI tracking numbers in marketplace notifications, go to Settings > Shipping > International Settings, and enable the option Send non-trackable Tracking Number to Marketplaces at the bottom of the page.ĭespite the wording of the text, this setting also applies to email notifications sent to customers, as well.Įrror: "Authentication Failed" when attempting to get rates or create shipping labels What it means: FCMI shipments are considered non-trackable and will not be included in marketplace notifications by default. If this still does not work, please contact ShipStation support.įirst Class Mail International (FCMI) tracking numbers not sent to customers or selling channel If this error message appears when you try to close your manifests, you can log into your account and and try to print the EOD from there directly. What to do: You can change your shipping cut-off time in Settings > Printing > Printing Setup > Document Options (for Labels) so that labels created after a certain time of day will automatically have a ship date of the following day, which means they will also be on the following day's SCAN form. In this case, the packages must be individually scanned by USPS. What it means: End of Day forms can only be closed for orders that were created on that date, for that date. You will not be able to close an End of Day form for shipments that have a ship date in the past. What to do: Change the package type to Package, then fill in its dimensions + weight, and make sure to select a Priority service.Įrror: One or more of these packages have already been scanned by USPS What it means: This error appears if you attempt to use the package type Cubic with a service. Large Envelopes/Flats shipped via First-Class Mail are not eligible for tracking and will not include a barcode on the label.Īll international shipments using USPS First-Class Mail Int'l, Priority Mail Int'l, or Priority Express Int'l services will use Global Advantage Program labels by default.Įrror: Requested value 'Cubic' was not found To report a lost USPS shipment created via ShipStation, you must file a claim with USPS. has a postage-purchase minimum of $10 for a single transaction.Įach account can hold up to a maximum of $10,000 in available funds. In order to receive a refund for unused postage, void the shipping label within 28 days of creating the label. Label Messages are not available for international shipments or domestic First-Class Mail shipments using the Letter package type.ĭue to the discounted rates you receive through ShipStation, it's not possible to show the postage cost on shipping labels.Īll shipping labels are prepaid. USPS SCAN forms must be created before 9pm local time. USPS does not support Signature or Adult Signature confirmation for shipments to international addresses. For example, if you schedule a pickup on the 5th, for the 7th, the pickup date scheduled by will be the 6th. USPS pickups can only be scheduled for one day in advance. USPS labels will no longer display the transit time for Priority Mail shipments in the label banner.
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